Shipping & Returns

PURCHASING & SHIPPING

It’s really important to me that you’re happy with your new art. If you have any questions please contact me in advance at jadeterry.artwork@gmail.com

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.

ORDERING

How is my payment handled?

Payments are taken through Stripe in British Pounds Sterling. We do not store any of your debit/credit card details.

SHIPPING

Currently you can order online and select UK shipping at checkout. If you are based outside of the UK, please contact me so that I can work out costs and practicalities.

I have placed my order, how soon will I receive my painting?

Original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from the time of postage.

Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for expedited deliveries according to your requirements, but get in touch and we can work something out.

I have placed my order, how soon will I receive my print?

Some of my prints are made to order. This means that when you order your print, I will send that order to my printers to be printed, and then check the quality before packaging and posting. Within the UK, prints are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 14 working days in total.

Can I collect my artwork from your studio?

Yes, if you would like to collect your artwork from my home studio in Backwell in North Somerset, near Bristol, you can select “Local Pick-up”. Once you have placed your order, I will contact you to arrange a time and share the address details. My home studio is in Backwell, BS48.

Is Shipping included?

Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.

Note: At the current time shipping costs are varying significantly, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.

What about large or high value artworks?

I appreciate this is a high value purchase – and a piece of work I have spent a lot of time and energy on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the Shipping details with each product listing. Shipping costs for large artworks need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is dispatched. If you buy online first in order to secure the painting the shipping cost will be billed separately after agreement.

Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Currently my online store is set up for UK shipping only, this is because costs and taxes vary a lot. Please contact me with your details, and the piece that you would like and we’ll work out your shipping options.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees.

RETURNS

What if my painting arrives and I don’t like it?

I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.

If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

Do you give a refund on prints if I change my mind?

All prints are custom made to the size you request. I don’t hold stock – each print is made for you. Please check the size is as you wish before you place the order.

What if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive a painting or print that has been damaged in transit, please contact me within 7 days with a photograph.

What about Overseas Returns?

At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.

I think that covers it all – if you have any further questions please send me an email before placing your order.

LAST UPDATED: 3rd April 2023